"Working with Guest Service Solutions has been transformative for our team. "

- Michelle Frederick | Vice President of Lodging | Big Sky Resort

Elevating Hospitality Through Service Excellence

Erica Kaehly

President


 

Since founding Guest Service Solutions in 2004, she has consulted with over 100 luxury hotels, resorts, restaurants, and service organizations worldwide, specializing in hospitality and guest experience across multiple sectors.
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“Guest Service Solutions has been the perfect partner both before MOLLIE’s opening and beyond. The GSS team played a key role in shaping MOLLIE’s culture, positional training curriculum, and leadership development program. Their collaborative, constructive approach made building a values-driven program seamless. From planning to implementation, their meticulous attention to detail ensured every aspect was customized to our needs. What stands out most is their genuine care for our team’s growth—they went above and beyond to support us at every step. With Guest Service Solutions, we’ve built a foundation for lasting success.”

Austin Luckett | Mollie Aspen | General Manager

"I am pleased to recommend Guest Service Solutions. I have worked with them directly and have seen the exceptional value they bring to hospitality businesses. Their team consistently provides thorough and insightful evaluations that help elevate the guest experience and identify actionable areas for improvement

Guest Service Solutions has a keen eye for detail and evaluates all aspects of the guest journey from the reservation process to check-in and accommodations and service quality. Their reports are comprehensive yet clear. They not only identify areas of improvement but also offer creative recommendations that help differentiate our property."

Frank Alvarez | Rough Creek Lodge & Resort |  Resident Manager/Director of Sales |

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