Advance Your Craft with the Reservation Sales Masterclass
Our Reservation Sales Masterclass is a flexible course designed specifically for resort reservation professionals who are ready to go beyond conversion and begin crafting loyalty, revenue, and reputation at the first point of contact. Rooted in emotional intelligence and high-touch service standards, this course invites you to elevate every call into a moment of distinction.
Flexible Options
DOWNLOADABLE COURSE
At H-School, we go beyond training. We transform the way service teams think, feel, and deliver hospitality. Our programs are designed for hotels that want to elevate their guest experience, strengthen team culture, and build a consistent service standard that inspires loyalty.
Our masterclass helps prepares your team to deliver service that meets or exceeds standards used by Forbes and Michelin—regardless of brand tier. These prestigious standards focus not just on amenities, but on the quality, authenticity, and emotional impact of guest service.
Our programs are designed for hospitality professionals who want more than just training—they want transformation.
WHO SHOULD ATTEND
Reservation Agents & Supervisors
Working at luxury or independent resorts seeking to elevate the guest experience.
Sales Leaders
Focused on increasing revenue, enhancing guest satisfaction, and protecting brand reputation.
Training & QA Professionals
Committed to front-of-house excellence through coaching, standards, and skill development.
course format
Fully Interactive Experience
Engage in real-time roleplays, live coaching, and personalized feedback to sharpen your skills.
Practical Tools & Templates
Access downloadable resources designed for immediate, on-the-job application.
Live Only – No Recordings
Sessions are not recorded to protect guest confidentiality and encourage open, authentic participation.
Distinctive Curriculum Highlights
The First Moment of Truth
Redefine the reservation call as the first act of hospitality, where trust, anticipation, and personalization are born.
The Five-Star Mindset
Train to listen differently, speak intentionally, and act with emotional acuity—building value beyond price and creating instant affinity.
Mastering the Modern Guest Journey
Learn to identify guest intent, overcome objections with empathy, and turn common calls into compelling conversations.
Tools of Transformation
Gain access to scripts, checklists, coaching guides, and confidence-building frameworks designed to support frontline excellence.
The Loyalty Lens
Explore strategies that shift your focus from simple conversion to cultivating long-term brand advocates.