In today’s delicate economy there is no greater asset to a business than its existing customers. Repeat business and referrals only happen through consistent, memorable service that goes above and beyond the competition.

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Guest Service Solutions can transform your brand promise into an unforgettable guest experience.  Our creative, customizable assessment, training and management solutions benefit a broad spectrum of clients in the hospitality and service industries, including:

  • Resorts
  • Hotels
  • Convention and Visitors Bureaus
  • Restaurants
  • Spas
  • Hospitals
  • Business Improvement Districts
  • Property Management Companies

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Mystery Shopping

Over the past week, I learned that three of my client partners lost parents. I'm always mystified by how it happens in threes-so I can't help but take that as a reminder to reflect. I lost my father nearly 20 years ago and am forever changed. I also learned that the world is empty and meaningless, and we are meaning making machines. I learned that there is no higher calling than to be of service to others. I learned that a simple smile or act of kindness really CAN make the world a better place-I have experienced it-and I have seen the opposite as well. Above all, I learned that through my chosen career I have the power to make a difference, and that's all my father ever really wanted for me. I wish you, Kristen, Tinsy and Lynn, the gift of clarity in this difficult time, and I am honored to have known your parents by simply knowing you. I am here in any way that you need me to be. Love, -E ... See MoreSee Less

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"For Guest Service that aspires to be as great as its surroundings."