In today’s delicate economy there is no greater asset to a business than its existing customers. Repeat business and referrals only happen through consistent, memorable service that goes above and beyond the competition.

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Guest Service Solutions can transform your brand promise into an unforgettable guest experience.  Our creative, customizable assessment, training and management solutions benefit a broad spectrum of clients in the hospitality and service industries, including:

  • Resorts
  • Hotels
  • Convention and Visitors Bureaus
  • Restaurants
  • Spas
  • Hospitals
  • Business Improvement Districts
  • Property Management Companies

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Mystery Shopping

Join #GuestServiceSolutions TOMORROW, October 19th at 2pm EST, in the #GreenRoom to discuss how to handle SCARY online feedback! For a formal invitation, reach out today!! ... See MoreSee Less

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In the #GreenRoom this month, we will be discussing how to use scary online feedback. Some reviews are great, and some we wish we could just wipe off the social media planet before any potential guest has a chance to turn their nose up at it!!! Join us to discuss how to deal with the "scary" posts, and how to put a positive spin on them...The recovery may just impress your future guests!

Have a particularly tough review? Share it with #GuestServiceSolutions and we can work on an appropriate response together!
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"For Guest Service that aspires to be as great as its surroundings."