Packages
What’s Included:
Unlimited Access to 54 Self-Paced Lessons
Across 9 expert-designed modules you can complete on your schedule.
Downloadable Resources
Worksheets, scripts, and job aids to help you implement what you learn.
Email Support
Direct access to our support team for course-related questions.
Certificate of Completion
Showcase your achievement upon course completion.
Live Sessions
Participate in 9 instructor-led group classes (one per module) for deeper understanding and collaborative learning.
Community Access
Join a private peer community for ongoing support and professional networking.
Bonus Materials
Access advanced case studies and real-world exercises for deeper application.
Exclusive Five Star Features:
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1-on-1 Personal Coaching
Three months of bi-weekly, personalized coaching to align your growth with your goals. -
Performance Feedback
Three months of call evaluations or mystery shopping, with detailed insights to improve your technique and results. -
Customized Action Plan
Work with a senior coach to develop a tailored growth roadmap designed around your specific challenges and opportunities. -
Priority Support Access
Get answers fast with a dedicated support line for Five Star members.
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The Four Star package includes the following perks:
Unlimited Access to 54 Self-Paced Lessons
Across 9 in-depth modules you can complete on your own schedule.
Downloadable Resources
Worksheets, scripts, and job aids to help you apply what you learn.
Email Support
Reach out with course-related questions and get direct support from our team.
Certificate of Completion
Showcase your achievement with a downloadable certificate upon course completion.
Live Sessions
Join 9 instructor-led group classes (one per module) to deepen your understanding and engage in guided peer discussions.
Community Access
Get exclusive membership to a private online community for networking, Q&A, and ongoing support.
Bonus Materials
Unlock advanced case studies and real-world exercises to challenge and refine your skills.
Enjoy unlimited access to all 54 self-paced lessons across 9 engaging modules. Learn when and where it suits you.
Includes worksheets, scripts, and job aids to reinforce your learning and help you apply new skills right away.
Have questions? Get dedicated email support for all your course-related queries.
Earn a Certificate of Completion after finishing the course — perfect for showcasing your achievement.
Description
Exclusively for returning clients, this package is designed to continue your journey toward excellence with focused, strategic support.
- Monthly 1-Hour Private Coaching: Receive personalized guidance to refine strategies and achieve continued growth.
- Strategic Workshop: Engage in collaborative sessions to develop advanced plans and tackle emerging challenges.
- Eligibility: Available only to individuals previously enrolled in our organization’s coaching or service packages.
- $2,500 per person
Rejoin us to build on your successes and take your skills and business to the next level.
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Description
Elevate your hospitality business with our tailored two-year coaching program designed to drive growth and operational excellence.
- Monthly Private Coaching: Personalized guidance to address your unique challenges, optimize processes, and achieve your business goals.
- Two 4-Hour Webinars: Focused training sessions to empower your team and implement cutting-edge hospitality strategies.
- Year 1: Comprehensive business analysis, strategy development, and implementation support ($3,000 billed annually).
- Year 2: Advanced scaling, innovation, and long-term growth strategies ($2,500 billed annually).
Partner with an industry expert to unlock the full potential of your hospitality operations and stay ahead in a competitive market.
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Description
Group Discount Incentive
$3,000 per person, with a minimum of 10 people participating in the program at one time
$6,000 per individual under 10 people
Ideal for: Organizations seeking comprehensive training and ongoing support for their staff.
On Site Training Events:
- At least ONE on Site Training Event Annually (Up to two days)]
Virtual Training Events:
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- At least TWO virtual training events-topics might include:
- Guest Service Recovery: Techniques for turning guest complaints into opportunities.
- Mastering the Heart of Empathy: Enhancing emotional intelligence in service.
- ELEVATE Leadership Series: Developing leadership skills among your team.
- Inspire Train the Trainer Program: Empowering your leaders to train their teams effectively.
- At least TWO virtual training events-topics might include:
Personalized Coaching:
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- Monthly one-on-one coaching sessions for up to 10 staff members (additional staff available for an extra fee).
- Focused on individual growth and addressing specific challenges faced by each team member.
H School Coaching Bites:
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- Weekly micro-learning sessions (52 in total) covering:
- Essential guest service skills.
- Advanced hospitality techniques.
- Strategies for engaging guests to create a luxury experience.
- Weekly micro-learning sessions (52 in total) covering:
Description
Group Discount Incentive
$2,000 per person, with a minimum of 10 people participating in the program at one time
$5,000 per individual under 10 people
Ideal for: Teams requiring targeted training and periodic coaching support.
At least ONE on Site Training Event Annually (Up to two days)
One virtual training event from our catalog.
Quarterly Coaching:
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- One-on-one coaching sessions every quarter for all staff to reinforce training and foster development.
H School Coaching:
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- Monthly access to H School Coaching Bites to ensure ongoing learning and engagement.
Description
Group Discount Incentive
$1,500 per person, with a minimum of 10 people participating in the program at one time
$4,000 per individual under 10 people
Ideal for: Organizations seeking a foundational training approach.
- Virtual Training Events:
- Access to one virtual training event of your choice.
- Annual On-Demand Coaching:
- One comprehensive coaching session tailored to your team’s specific needs.
- H School Coaching:
- Annual subscription to H School Coaching Bites for continued learning and skill enhancement.
Elevate your hospitality business with personalized, expert consulting tailored to your specific needs. This 3-month minimum program provides ongoing guidance to optimize operations, enhance guest experiences, and improve profitability.
From staff training and service refinement to strategic planning and problem-solving, this flexible consulting solution adapts to your business challenges and goals. With on-demand access to professional advice and actionable strategies, you’ll gain the tools and confidence to drive success in the competitive hospitality industry.
Commit to excellence and take your business to the next level!
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