Video & VIP Green Room Passes

Welcome To The Green Room-Back by Popular Demand!

I remember being a restaurant manager and I couldn’t stand what a PSYCH OUT the corporate training events always became…we would have this kickin’ two-day training program with a corporate guy, get super pumped up with armloads of notes, and floated around the hotel on a cotton-candy cloud of wistful optimism with the rest of my management team.  Then a server would call off, I had to bus four tables to make the 7:00 turn, I hadn’t eaten yet…the chef said something inappropriate AGAIN, and the GM would burst in the restaurant unannounced to discuss a recent guest complaint.  Back to reality…back to no motivation…no trainer…he’s gone now…

Sound like you?  We heard it too many times and decided to get busy…you’re welcome.


Time to super charge your staff meetings,

get your head in the game, and a committed coach in your corner all…year…long.  Enter the Green Room-your one-stop shop for REGULAR training directly from me, insider secrets and inspiration that will affect how you do you.

The Fix

The Fix: This series of pre-recorded, short 2-5 minute, weekly video clips will give viewers an instant take away to immediately improve their guest service skills! ONE every week, 52 in total….it’s like having your own personal trainer….OH YEAH….

Green Room

Green Room: Super-charge your staff meetings, get your head in the game, and put a seasoned, committed coach in your corner all…year…long! Your one-stop shop for training directly from me, insider secrets and inspiration that will affect performance through a live-on line webinar series. Think of it as your VIP room before you go on stage to dazzle your guests!


Feeling a little “isolated? Whether you own or operate a spa in Idaho, a resort in the heart of Montana, a hotel in Charleston, or a restaurant on the beach, your organization will benefit from the invaluable information exchanged by our partners who hit the Green Room. They are all challenged with the same stuff that you are, and I’ll help to connect you so that you can also learn from each other, widening your network even further.