Sales Force Call Evaluation & Coaching Solutions

“Erica Kaehly and her team at Guest Service Solutions have dramatically increased conversions and call quality at Deer Valley Lodging Reservations. Combining her on site training programs with continuous coaching and feedback as created a results oriented service culture in our call center. Erica has the ability to tailor her program to our specific brand to create an authentic caller experience. The results are undeniable and as a result there is complete buy in from the Vacation Planners to the management team.”
-Dirk Beal, Director of Sales, Deer Valley Resort


We aren’t a shopping company-we don’t ‘shop”.  WE only do about 400 guest experience evaluations each year, and intend to keep it that way. Because we do them REALLY, REALLY well. Lucky you…

There is NO greater gift you can give your staff than feedback based on the “why”. There is no other organization that ties SALES performance and guest feedback together in a winning combination like we do.

Partners that engage our sales force training and coaching solutions consistently see a 10-point lift in conversion rates, an increase in ADR, a significant drop in call abandonment, incredible improvements in Guest Satisfaction Research Results and, happily, they keep their happy staff who love the feedback.   Could THIS be the missing link?!?!?!?

We design the ideal guest profile and prepare evaluators with a comprehensive checklist of standards so that you can pinpoint the exact opportunities for improvement.

Our guest experience analyses and shopping services utilize a dream team of specialized evaluators, including human resource professionals, luxury-hotel managers, sales and marketing experts, and everyday consumers.

Shoppers document their findings (via video and photographic records) and provide quantitative data to help enhance your organization’s future employee training and skills development.

We provide a detailed, executive summary that highlights the findings, provides suggestions for areas of improvement.  All information from our meticulous assessments is provided to our clients through a secure and incredibly robust client platform, and we happily offer additional training and evaluation in order to help organizations benefit from our in-depth analyses.