Training Amazing Trainers!



With competition as steep as it is, organizations choose to set themselves apart in every way possible.  Do we have the right training in place to deliver amazing service through an engaged team? According to a study in 2001, the attention span of the average adult was about 12 minutes. In 2011 it was closer to 5 minutes. Now, it’s even less! To do more with less and encourage extraordinary guest service we need every tool in the box to keep learning engaging and effective.

Watch this video to see what expect from “Training Amazing Trainers.”


It’s not enough to train your line level staff, you also have to train the trainer. Guest Service Solutions’ “Training Amazing Trainers” live, on line webinar series is the ultimate learning event for organizations to maximize the potential of their trainers and content, exploring tools for creating limitless possibilities in training. Whether you are working with new employees, persuading veterans or energizing a team, the power of your training or presentation may be the difference between success and failure.

Newer trainers gain a strong foundation in critical training skills and seasoned trainers will discover new approaches to delivering powerful training.  Get the practical platform skills and confidence you need to succeed.  This powerful, interactive workshop will show you how to become a facilitator of learning, not just a presenter. You’ll build confidence, engage your audience from the beginning and leave your trainees praising your training abilities.

  • Gain confidence in your ability to provide meaningful training.
  • Give old topics a new twist for veteran learners.
  • Engage the disengaged with relevant learning approaches that honor adult learning styles.
  • Make service standards the touchstone of your team’s service culture rather than “we’ve always done it this way”.
  • Inspire your staff to embrace change.
  • Decrease the amount of time required to achieve desired training results by 90%.
  • Prepare, organize deliver and follow up learning with EASE!
  • Take your leadership skills to a new level.
  • Make written communication ENHANCE learning, not REPLACE it.


This convenient, interactive program will benefit trainers and managers who have some prior training experience. It is particularly useful for people that already have been in a training role and are relatively comfortable sharing information in small or large groups.

  • Trainers looking to develop and enhance participant-centered training skills.
  • Experienced trainers who want to improve the results of their training.
  • Trainers who work in a high pressure, fast-paced environment who need solutions for quick training opportunities.
  • Trainers who are looking to deepen their craft and enhance the learning experience.

Meet your hosts, Erica and Maureen

Training Amazing Trainers promises skill building to achieve the following learning outcomes:

  • Identify Personality Types & communication preferences using our proprietary Profiling Tool to quickly adapt learning techniques for maximum retention.
  • Create breakthroughs in personal presentation and speaking skills, utilizing tone, body language, creating effective questioning and listening skills.
  • Become savvy with experiential activities; using mental imagery, role­-playing, activities and simulations.
  • Design and deliver a mini-­course & ensure all the key elements of effective training are present using a quick, effective model.
  • Learn how to ensure and encourage participation.
  • Gain techniques for providing encouragement and coaching during the training process using “I” messages and establishing common ground with others.
  • Practice techniques for dealing with challenging participants and behaviors in a group setting.
  • Manage and encourage participants of all backgrounds and learning styles.


What to Expect:

  • Pre-Work: Complete a self­-assessment, then communicate targets and goals with your supervisor.
  • Participation In SIX Webinars: Learners attend all six webinars and one bonus coaching call.  These are all LIVE and ON LINE.  Since it is imperative that each learner can engage, an internet connection through a microphone or headset (webcams are preferred) will be required.  A recording of each webinar is available.
  • Pre-and Post-work: Our proven, time­-phased learning approach will require preparation for your skills practice outside of the classroom.
  • Supplemental Resources: This program includes tools and templates to help you apply what you learned on the job.
  • Group and Private Coaching: The series engages each learner to achieve their own personal potential through additional group coaching opportunities.


Upon Registration, your pre-work will be sent to you. We’ll bill you later.

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6-Module Series-$897+BONUS COACHING CALL (Valued at $99)

 ** “Training Team” discount: Register Three and Send a Fourth For FREE! **

6-Module series + One-on-One Coaching=$1197 (Includes 3 post-workshop personalized coaching calls to focus on curriculum development, practice skills independently or to request assistance with your existing program)


DATES: Stay tuned for the details of our July series!  If you are interested in registering early for the July Event, please call Erica at 303-506-7876.



"For Guest Service that aspires to be as great as its surroundings."