Sales Force Development

Maximize all of your revenue centers to achieve the greatest profit. We audit and analyze performance across the full spectrum of your organization — including reservation sales and group sales, food and beverage outlets, bell staff, spa reservation and reception staff, and retail and concierge — to establish a benchmark performance level. From this, we develop customized training and a redesigned incentive plan. On-site workshops include case study analysis, competitive strategies, sales skill building, selling style analysis and one-on-one coaching. To ensure the effectiveness of our learning systems, training continues with follow-up coaching and periodic Web conferences. The optional Peak Performance Pack available for your private Web site provides ongoing support.

Mystery Shopping

#VIrtualSolution subscribers have received their weekly #FIXvideo about the importance of hospitality neutral body language!
Next week the training will focus on preparing to be present! Oh, and don't forget about our monthly, live, interactive #GreenRoom webinar discussion on Thursday the 28th!
Do you feel like you're missing something here?!
Reach out to #GuestServiceSolutions today to learn more about #TheVirtualSolution, our virtual program that brings training professionals directly to you!
#Tools #Tips #Training #VirtualSolutions #GetintheKNOW
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"For Guest Service that aspires to be as great as its surroundings."