Sales Force Development

Maximize all of your revenue centers to achieve the greatest profit. We audit and analyze performance across the full spectrum of your organization — including reservation sales and group sales, food and beverage outlets, bell staff, spa reservation and reception staff, and retail and concierge — to establish a benchmark performance level. From this, we develop customized training and a redesigned incentive plan. On-site workshops include case study analysis, competitive strategies, sales skill building, selling style analysis and one-on-one coaching. To ensure the effectiveness of our learning systems, training continues with follow-up coaching and periodic Web conferences. The optional Peak Performance Pack available for your private Web site provides ongoing support.

Mystery Shopping

2 MORE DAYS!!! Reserve your seat for our July Green Room event, "Five Star Service in a Three Star World." You've got questions, we've got answers...See you in the Green Room! ... See MoreSee Less

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Life is full of choices, and our guests have PLENTY of them!!!
Delivering exceptional service will make your facility stand above the rest!

Join us in the #GreenRoom July 20th for, "Five Star Service in a Three Star World" to learn the secrets of a five-star operation from an expert! #GuestServiceSolutions will host special guest speaker Jayne Griswold, President, Griswold Hospitality Partners. Former Executive Vice President, Forbes Travel Guide.

Seats are limited, reserve yours today!
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YOU the professional, are what makes 5 Star Service possible even in a 3 or 4 star world!
YOU demonstrate intuitive, thoughtful and anticipatory service! YOU exceed expectations! YOU are the one who gives the guest something they need before they ask for it! YOU not only provide dinner reservations and driving directions, but call ahead to ensure you get the restaurant’s best table! YOU notice the guest seems to have a cold and send hot tea, tissues and an extra blanket to their room! YOU record a guests preferences to create a seamless experience!
YOU are always making efforts to perfect your art of hospitality!
For all of these reasons and many more, I applaud you!!! Take pride in what you do, no matter where you are, and the service YOU deliver will ALWAYS be 5 Star.
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"For Guest Service that aspires to be as great as its surroundings."