Guest Service Skills Development

Fortify your operation with real-world skills based on what guests actually want, not what we think they need. Designed for clients with seasonal staff or high turnover, Guest Service Skills Development will help kick your operation into high gear quickly and efficiently. We customize learning events based on a benchmark performance level determined by an extensive audit of your staff.  Working on-site, we provide skill development, culture building and one-on-one coaching that incorporates rigorous situational training.

Successful clients programs have included:

  • Adventures in Attitudes
  • Building Our Service Culture
  • Genuine Connections
  • Guest Service Excellence
  • Guest Service Recovery
  • Listen Up! A Generous Listening Workshop
  • The Top Ten of Hospitality
  • Maximizing Your Millennials

Mystery Shopping

#VIrtualSolution subscribers have received their weekly #FIXvideo about the importance of hospitality neutral body language!
Next week the training will focus on preparing to be present! Oh, and don't forget about our monthly, live, interactive #GreenRoom webinar discussion on Thursday the 28th!
Do you feel like you're missing something here?!
Reach out to #GuestServiceSolutions today to learn more about #TheVirtualSolution, our virtual program that brings training professionals directly to you!
#Tools #Tips #Training #VirtualSolutions #GetintheKNOW
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"For Guest Service that aspires to be as great as its surroundings."