GSS Evaluator

Welcome! Let us recommend Guest Service Solutions for you to consider.

When you complete the form below, we begin customizing recommendations for your organization. Expect to see something more detailed soon!

We experience high turnoverWe need to develop New Managers quicklyWe need to boost performance with a Seasonal/Cyclical StaffWe want to Strengthen our Service CultureWe need to clearly define our Performance BehaviorsWe have a Young/Green Staff with a lot of potential, just not a lot of skills yetWe just downsized our Management TeamWe rely heavily on our Cross-Trained StaffWe have a great leadership team, they just don’t know how to train properlyWe have a business plan and a marketing plan, but we don’t have a service planWe have a lot of opportunity to grow our ADR and occupanciesWe need to increase repeat business and referralsWe need to increase the level of service we are providing our guestsI think that our staff is doing a great job, but our guests don’tWe have the potential to be an AAA rated four-diamond propertyWe have very demanding clientele who expect excellence from usWe measure our performance, but don’t know what to do with that

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Mystery Shopping

#VIrtualSolution subscribers have received their weekly #FIXvideo about the importance of hospitality neutral body language!
Next week the training will focus on preparing to be present! Oh, and don't forget about our monthly, live, interactive #GreenRoom webinar discussion on Thursday the 28th!
Do you feel like you're missing something here?!
Reach out to #GuestServiceSolutions today to learn more about #TheVirtualSolution, our virtual program that brings training professionals directly to you!
#Tools #Tips #Training #VirtualSolutions #GetintheKNOW
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"For Guest Service that aspires to be as great as its surroundings."