Mystery Shopping

Seeing your business from your guests’ point of view can provide a clear road map for increasing customer loyalty and help maintain quality standards. Our carefully selected team of specialized evaluators includes luxury-hotel managers, restaurant managers, human resource professionals, sales and marketing specialists, and average consumers. Evaluators strategically observe your operation, finding strengths and highlighting areas for improvement and untapped potential.

Every guest experience analysis includes:

  • Photographs and video that support key findings and enhance future training and coaching effortsPerformance standards checklist with quantitative results by area
  • Detailed executive summary highlighting strengths and areas for opportunity
  • Full recordings of calls
  • Collateral with suggestions for enhancement
  • Verbal debriefing either in person or via conference call immediately following the evaluation
  • Results hosted on a secured client site

Additional training and consulting support is available upon request to maximize the value of this comprehensive assessment.

Mystery Shopping

2 MORE DAYS!!! Reserve your seat for our July Green Room event, "Five Star Service in a Three Star World." You've got questions, we've got answers...See you in the Green Room! ... See MoreSee Less

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Life is full of choices, and our guests have PLENTY of them!!!
Delivering exceptional service will make your facility stand above the rest!

Join us in the #GreenRoom July 20th for, "Five Star Service in a Three Star World" to learn the secrets of a five-star operation from an expert! #GuestServiceSolutions will host special guest speaker Jayne Griswold, President, Griswold Hospitality Partners. Former Executive Vice President, Forbes Travel Guide.

Seats are limited, reserve yours today!
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YOU the professional, are what makes 5 Star Service possible even in a 3 or 4 star world!
YOU demonstrate intuitive, thoughtful and anticipatory service! YOU exceed expectations! YOU are the one who gives the guest something they need before they ask for it! YOU not only provide dinner reservations and driving directions, but call ahead to ensure you get the restaurant’s best table! YOU notice the guest seems to have a cold and send hot tea, tissues and an extra blanket to their room! YOU record a guests preferences to create a seamless experience!
YOU are always making efforts to perfect your art of hospitality!
For all of these reasons and many more, I applaud you!!! Take pride in what you do, no matter where you are, and the service YOU deliver will ALWAYS be 5 Star.
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"For Guest Service that aspires to be as great as its surroundings."