Mystery Shopping

Seeing your business from your guests’ point of view can provide a clear road map for increasing customer loyalty and help maintain quality standards. Our carefully selected team of specialized evaluators includes luxury-hotel managers, restaurant managers, human resource professionals, sales and marketing specialists, and average consumers. Evaluators strategically observe your operation, finding strengths and highlighting areas for improvement and untapped potential.

Every guest experience analysis includes:

  • Photographs and video that support key findings and enhance future training and coaching effortsPerformance standards checklist with quantitative results by area
  • Detailed executive summary highlighting strengths and areas for opportunity
  • Full recordings of calls
  • Collateral with suggestions for enhancement
  • Verbal debriefing either in person or via conference call immediately following the evaluation
  • Results hosted on a secured client site

Additional training and consulting support is available upon request to maximize the value of this comprehensive assessment.

Mystery Shopping

#VIrtualSolution subscribers have received their weekly #FIXvideo about the importance of hospitality neutral body language!
Next week the training will focus on preparing to be present! Oh, and don't forget about our monthly, live, interactive #GreenRoom webinar discussion on Thursday the 28th!
Do you feel like you're missing something here?!
Reach out to #GuestServiceSolutions today to learn more about #TheVirtualSolution, our virtual program that brings training professionals directly to you!
#Tools #Tips #Training #VirtualSolutions #GetintheKNOW
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"For Guest Service that aspires to be as great as its surroundings."