Guest Experience Assessment

Build guest loyalty and satisfaction and emphasize an exceptional brand experience powered by outstanding customer service from your entire team. Our proven experience management approach helps clients design, implement and measure a positive customer experience strategy that reflects the organization’s core values.

Key steps in this process include:

  • Determine what your organization’s service vision is and what it aspires to be, analyzing every part of the experience and the team members who deliver it
  • Design and document the ideal experience and create the infrastructure to ensure its successful implementation
  • Develop and apply the tools and activities to execute the service delivery plan
  • Measure, monitor and coach your team for its continual congruency with your mission, vision and values, and support you in linking it to rewards and recognition

Mystery Shopping

#VIrtualSolution subscribers have received their weekly #FIXvideo about the importance of hospitality neutral body language!
Next week the training will focus on preparing to be present! Oh, and don't forget about our monthly, live, interactive #GreenRoom webinar discussion on Thursday the 28th!
Do you feel like you're missing something here?!
Reach out to #GuestServiceSolutions today to learn more about #TheVirtualSolution, our virtual program that brings training professionals directly to you!
#Tools #Tips #Training #VirtualSolutions #GetintheKNOW
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"For Guest Service that aspires to be as great as its surroundings."